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Employment Screening Services is a provider of background checks and drug testing for companies and organizations all over the country. With decades of experience providing thorough background check services, we are committed to always evolving and staying ahead of industry trends. Here on the blog, we aim to highlight these trends and provide users with a better understanding of the background check landscape. 

As we enter into 2022, we felt it was a good time to check up on what to look for when choosing a background check company. Here are 4 questions we feel you need to ask when working with a new background check provider. 

1. How is Your Technology/User Experience?

This is an extremely important part of the business. You want your background check provider to have easy-to-use, seamless technology that allows you or your team to access and review results quickly and productively. With ESS, you will have a client login to be able to configure your system in a way that is best for your use. Your applicants, who are just as important to your company’s reputation, also need to have a seamless experience to maximize productivity. 

2. How Is Your Customer Service?

In our industry, we do work with some individuals, but we primarily partner with larger organizations to provide comprehensive services and customized packages. Depending on what industry your company is in, you may need more or less background check services, but having a person on the other end you can talk to and ask questions is extremely important. Larger companies will have you on hold with a call center, but our customer service is handled in-house by our WNY team. 

3. What Is Your Average Background Check Turnaround Time?

When it comes to background screening, timing is everything, but in order to do a proper check, not everything can be done FAST. Employers can lose valuable candidates due to extensive waiting times, but hiring the wrong employee because you didn’t check all the boxes during the hiring process can get you in even bigger trouble. Some industries require repetitive background checks to stay in compliance, and a proactive team will ensure you are doing things fast, but also the right way. 

4. What Is Your Reputation with Your Clients?

Reputation is so important. Reputation is one of the most important pillars of ESS, as we take pride in ensuring your company’s reputation is safe when making hiring decisions. Look for a background check provider that has long-standing relationships with trusted colleagues. Don’t just trust a McDonald’s of the Background Check industry, turn to a trusted human team that falls in line with your company culture. We are a small team based locally here in Buffalo NY that can handle any job. We take pride in our clientele! Ask anyone we’ve worked with what it’s like to work with ESS, and we are confident you will like what you hear!

Employment Screening Services is a trusted provider of thorough background screening for companies of all different industries. When you work with us, you can know you’re working with a company that truly cares about what we do. We have a team of dedicated professionals who are committed to helping others and protecting what you have worked so hard to achieve. Just give us a call any time to learn more about what we can do together!