Employment Screening Services helps companies in New York and beyond to better understand why background screening is vital. We utilize this blog to open up thoughts and discussions amongst HR and hiring professionals to take a look at what they’re doing and what they could be doing better. Today on the blog we wanted to talk about what you should ask a new background check company when considering them to be a new partner for your employment screening needs. Not every company is created equal, and there are many options, but let’s talk about what you should consider being most important when switching employment screening providers.
Here are 5 Questions, You Should Ask a new provider, and Why.
What Types of Checks Do You Offer?
What is the Turnaround Time for Background Checks?
Do You Use Relay on Database Searches or Do You Contact Courts Directly?
How Do You Conduct Customer Service?
What Is Your Pricing Model?
What Types of Checks Do You Offer?
One of the most important factors to consider is obviously ensuring that any type of background check you need to be done is able to be executed by the company. Not every company is able to do every level of the background check process. Regardless of where you are located, ensure that the company you’re speaking with can cover all your bases, not just your immediate needs. Partnering with a company for the long haul is more efficient and comfortable.
What is the Turnaround Time for Background Checks?
This is where your needs are most important. If you know you don’t need many checks throughout the year, then turnaround time shouldn’t be too big of an issue for any company. Some industries require routine checks and larger organizations may require high quantities of pre-employment screenings and random drug tests, and that’s where ensuring the company can cover your high amount of needs is vital.
Do You Use Relay on Database Searches or Do You Contact Courts Directly?
Not all background screening companies take full steps in contacting courts directly to ensure records are up to date. Some companies rely on database searches to cover all their needs, but that won’t always provide the most updated information. When you speak with a company to conduct background checks on your behalf, inquire about what tactics or strategies they implement in the search process. Take time to understand whether or not they will go the extra mile, or if they’re just trying to make a quick sale.
How Do You Conduct Customer Service?
The industry has changed quite a bit over the years. Technology and paperless communication have offered streamlined solutions to many issues, but be sure to ask the company about their customer service. How are they communicating with you during the discovery process? You want to partner with someone you feel comfortable communicating with, and can speak to someone directly when you have an issue. Many companies across industries are becoming faceless, chat-bot, and knowledge-base farms, but there are companies who still take pride in providing a local, human voice to assist you when you need help.
What is Your Pricing Model?
Obviously, cost-effectiveness is extremely important to any business decision, but you won’t want to just go cheap on background checks. Ensuring that the company is personable, and knowledgeable will provide you confidence in knowing that your investment is wise. Many faceless companies will offer a quick, easy, cheap solution, but understand that by going this route you lack the expertise and ability to gain insight into what you’re paying for, and ensure you’re remaining compliant with all your industry’s standards.
When finding a new background check company, all of these factors are important. It seems a new national brand pops up every other month, but we remain steadfast in maintaining the professional and passionate culture we have established here at ESS. We take pride in what we do and always go the extra mile to ensure our customers fully understand the process, so they can make the best hiring decisions possible. If you or someone you know needs answers on your background check program, don’t hesitate to reach out via our contact form or by phone to speak with a professional today!
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